Studio Policies
Effective Date: November 18, 2024
At Belle Choses Skin, every appointment is intentionally reserved for you. These policies are designed to create a respectful, consistent experience for every client while protecting the time and care dedicated to each appointment.
Please review these policies before booking. By scheduling an appointment, you acknowledge and agree to the policies below.
Booking & Deposits
A 50% deposit is required at the time of booking to reserve your appointment.
Your deposit is applied toward the total cost of your scheduled service, with the remaining balance due at the time of your appointment.
Appointments are not considered secured until the required deposit has been successfully received.
Cancellations & Rescheduling
We understand that schedules change. If you need to cancel or reschedule, please provide at least 48 hours' notice.
48 Hours or More
When at least 48 hours' notice is provided, your deposit may be transferred to your rescheduled appointment.
Each appointment may be rescheduled one time using the original deposit.
If you need to reschedule the same appointment again, a new deposit will be required to reserve another appointment.
Less Than 48 Hours
Cancellations or rescheduling requests made less than 48 hours before your scheduled appointment will result in the forfeiture of your 50% deposit.
You are welcome to schedule another appointment; however, a new 50% deposit will be required to secure the new appointment.
Deposits forfeited because of a late cancellation or rescheduling request cannot be transferred to another appointment or applied toward another service.
No-Call / No-Show
If you do not arrive for your scheduled appointment and do not provide notice, you will:
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Forfeit your 50% deposit; and
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Be charged the remaining 50% balance of the scheduled service.
This means a no-call/no-show is responsible for 100% of the scheduled service price.
The outstanding balance must be paid before another appointment can be booked. Belle Choses Skin may also require full prepayment for future appointments following a no-call/no-show.
Gift Cards & Cancellation Fees
Appointments booked using a Belle Choses Skin gift card are subject to the same cancellation, rescheduling, and no-show policies as all other appointments.
If an appointment booked with a gift card is canceled or rescheduled with less than 48 hours' notice, an amount equal to the required 50% deposit will be deducted from the gift card balance.
In the event of a no-call/no-show, the full cost of the scheduled service will be deducted from the gift card balance.
If the gift card does not have a sufficient remaining balance to cover the applicable cancellation or no-show fee, the outstanding amount will be due before another appointment can be scheduled.
Any amount deducted from a gift card as a result of a late cancellation, late rescheduling, or no-call/no-show is considered a cancellation fee and will not be restored to the gift card balance.
Late Arrivals
Please arrive on time for your scheduled appointment.
If you arrive late, your treatment may need to be shortened to avoid delaying the next client's appointment. The full scheduled service price will still apply.
If your late arrival does not leave enough time to perform the service safely or effectively, the appointment may need to be canceled and treated as a late cancellation.
Illness & Emergencies
We understand that illness, emergencies, and unexpected circumstances can occur. However, appointment time is reserved exclusively for each client, and last-minute cancellations often cannot be filled.
For this reason, our 48-hour cancellation policy applies regardless of the reason for cancellation, including illness, emergencies, work conflicts, childcare issues, transportation problems, or other unexpected circumstances.
If you cancel or reschedule with less than 48 hours' notice, your 50% deposit will be forfeited.
If you would like to reschedule, you are welcome to book a new appointment. A new 50% deposit will be required to secure the new appointment.
If you are experiencing a contagious illness or another condition that could make treatment unsafe, please do not attend your appointment simply to avoid losing your deposit. Contact Belle Choses Skin as soon as possible to cancel, and reschedule once you are well enough to safely receive your service.
We appreciate your understanding that while unexpected circumstances may be outside of your control, the appointment time has still been reserved and held specifically for you.
Payments
The remaining balance for your service is due at the time of your appointment unless otherwise stated.
Belle Choses Skin accepts the payment methods available through our booking system and at the studio.
By booking an appointment and providing a payment method, you authorize Belle Choses Skin to charge applicable cancellation or no-show fees in accordance with the policy you agreed to when booking.
Treatment Packages
Treatment packages are designed to support consistency and help clients complete their recommended treatment plans.
Unless otherwise stated in writing, packages containing 3–6 treatments must be completed within six months of the purchase date.
Unused treatments remaining after the applicable expiration period will be forfeited and are non-refundable.
Extensions may be considered for documented medical circumstances at the discretion of Belle Choses Skin.
Treatment packages are:
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Non-refundable
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Non-transferable
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Intended for the client who purchased them
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Valid only for the treatment/service or treatment area for which they were purchased unless otherwise approved by Belle Choses Skin
Treatments within a package may not be shared with another person.
Memberships
Memberships are subject to the terms presented at the time of enrollment, including monthly payments, included services, benefits, cancellation requirements, and any applicable commitment period.
Membership services and benefits are intended for the enrolled member and may not be transferred or shared unless specifically stated otherwise.
Membership appointments remain subject to Belle Choses Skin's cancellation, rescheduling, late-arrival, and no-show policies.
Treatment Results
Belle Choses Skin is committed to providing professional treatments and recommendations based on your individual skin.
However, skincare results vary from person to person and specific results cannot be guaranteed.
Corrective skincare is a partnership. Results may depend on consistency with appointments, recommended homecare, lifestyle factors, medications, health conditions, and following pre- and post-treatment instructions.
Failure to follow recommended preparation or homecare may affect your results and may also prevent us from safely performing certain advanced treatments.
Health, Medications & Skin Changes
Please inform Belle Choses Skin of any relevant medical conditions, allergies, sensitivities, medications, pregnancy, recent procedures, changes in your health, or changes in your skincare routine before treatment.
Certain medications, products, procedures, or health conditions may require a treatment to be modified, postponed, or declined for your safety.
Belle Choses Skin reserves the right to decline or modify a treatment when proceeding would not be appropriate or within our professional scope of practice.
Pre- & Post-Treatment Instructions
Some treatments require specific preparation and aftercare.
Clients are responsible for following the pre- and post-treatment instructions provided by Belle Choses Skin.
Failure to follow required preparation may result in your treatment being modified or postponed if proceeding would compromise your safety or treatment outcome.
Refunds on Services
All services and treatments that have been performed are non-refundable.
If you have a concern about a treatment, please contact Belle Choses Skin within 7 days so we can discuss your experience and determine the appropriate next step.
Because skin responds differently from person to person, dissatisfaction with the speed or degree of results does not automatically qualify a service for a refund.
Skincare Product Returns & Exchanges
For health, safety, and sanitation reasons, opened or used skincare products are not eligible for return or exchange, except where required by law or in the case of a verified product defect.
Unopened and unused products in their original condition may be eligible for exchange within 14 days of purchase.
If you experience an unexpected skin reaction, discontinue use and contact Belle Choses Skin so we can help determine the appropriate next step. A reaction or personal preference regarding a product's texture, fragrance, or feel does not automatically qualify the product for a refund.
Children & Guests
To maintain a peaceful environment and allow your treatment to receive our full attention, please arrive for your appointment without additional guests or children unless prior arrangements have been approved.
Only the client receiving the service is permitted in the treatment area unless otherwise approved.
Respectful Client Experience
Belle Choses Skin is committed to maintaining a professional, respectful, and safe environment.
Threatening, abusive, discriminatory, harassing, sexually inappropriate, or otherwise unsafe behavior will not be tolerated.
Belle Choses Skin reserves the right to discontinue a treatment or decline future services when necessary to protect the safety, comfort, or professional boundaries of the client or provider.
Policy Acknowledgment
By booking an appointment, purchasing a package or membership, or receiving services from Belle Choses Skin, you acknowledge that you have reviewed and agree to the applicable Studio Policies.
These policies may be updated periodically. The most current version will be available on the Belle Choses Skin website.
Thank you for respecting these policies and the time reserved especially for you.
Belle Choses Skin
styja@bellechoses.com
347-482-7899
bellechoses.com